POPIA & Privacy Policy
Effective Date: 13 May 2026
At Smart Products.Tech, we are committed to protecting your privacy and ensuring that your personal information is collected, processed, stored, and used responsibly and lawfully in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.
This Privacy Policy explains how Smart Products.Tech and Innovative Smart Products collect and use personal information when customers interact with our website, products, services, support channels, and installation services.
- Information We Collect
We may collect and process the following personal information:
Personal & Contact Information
- Full name
- Email address
- Telephone number
- Delivery or installation address
- Billing information
Order & Service Information
- Product purchases
- Installation bookings
- Technical support requests
- Warranty claims
- Service history
Website & Technical Information
- IP address
- Browser type and device information
- Website usage analytics
- Cookies and session information
Communication Records
- Emails
- Support tickets
- WhatsApp messages
- Call records and notes related to customer support or installations
- How We Use Personal Information
We use personal information for legitimate business purposes, including:
- Processing and delivering orders
- Scheduling installation services
- Providing customer support
- Processing refunds and warranty claims
- Sending order updates and service communications
- Improving our products, services, and website
- Fraud prevention and security
- Legal and regulatory compliance
We will only process personal information where lawful and necessary to provide our services.
- Sharing of Information
We do not sell personal information to third parties.
Personal information may be shared with trusted third parties where necessary to provide services, including:
- Courier and logistics providers
- Payment service providers
- Installation partners and technicians
- Hosting and IT service providers
- Accounting or legal professionals where required
All third parties are expected to handle information securely and in accordance with applicable privacy laws.
- Cookies & Website Tracking
Our website may use cookies and analytics tools to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic and performance
- Enhance customer experience
Users may disable cookies in their browser settings, although some website features may not function correctly.
- Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss or theft
- Disclosure
- Alteration
- Destruction
While we take reasonable precautions, no online platform or electronic storage system can guarantee absolute security.
- Retention of Information
Personal information will only be retained:
- For as long as necessary to fulfil the purpose for which it was collected
- To comply with legal, accounting, tax, or warranty obligations
- To resolve disputes or enforce agreements
When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
- Customer Rights Under POPIA
In accordance with POPIA, customers may:
- Request access to their personal information
- Request correction or updating of inaccurate information
- Object to certain types of processing
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Lodge a complaint with the South African Information Regulator
Requests may be submitted using the contact details provided below.
- Direct Marketing
We may occasionally send promotional communications regarding products, specials, or services.
Customers may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Requesting removal from marketing lists
We will not send unsolicited electronic marketing communications where prohibited by law.
- Third-Party Links & Services
Our website or support materials may contain links to third-party websites or platforms, including:
We are not responsible for the privacy practices or content of third-party platforms.
- Installation Services & Site Information
During installations or technical support services, limited site-related information may be collected for operational purposes, including:
- Device configurations
- Network information
- Installation photographs
- Equipment serial numbers
Such information will only be used for service delivery, support, warranty, or record-keeping purposes.
- Changes to This Policy
Smart Products.Tech reserves the right to update or amend this Privacy Policy at any time.
Updated versions will be published on our website with the revised effective date.
- Contact Information
For privacy-related enquiries, requests, or complaints, please contact:
Smart Products.Tech
Email: admin@smartproducts.tech
Website: SmartProducts.Tech
You may also lodge complaints with the South African Information Regulator if you believe your rights under POPIA have been infringed.
