Shipping & Service Delivery Policy
Product Shipping
Smart Products.Tech ships nationwide within South Africa using The Courier Guy and selected logistics partners.
In-Stock Items
Products that are in stock are generally dispatched within 1 business day after payment confirmation.
Supplier Stock Items
Products sourced directly from suppliers are generally dispatched within 3 business days unless otherwise communicated to the customer.
Delivery Timeframes
Delivery times may vary depending on:
- Customer location
- Courier operations
- Public holidays
- Weather or regional disruptions
Tracking details will be provided where available.
Installation Services
Installation services are generally:
- Scheduled within 2 business days after confirmation
- Completed within 10 working days
Where delays, access limitations, supplier constraints, or scheduling conflicts occur, alternative arrangements will be communicated directly with the customer.
Customer Responsibilities
Customers are responsible for:
- Providing accurate delivery details
- Ensuring site access for installations
- Providing stable power and internet connectivity where required
- Ensuring required permissions or approvals are obtained from owners and other role players before installation
Failed Deliveries or Missed Appointments
Additional charges may apply where:
- Incorrect delivery information is supplied (Courier fee)
- Customers are unavailable for scheduled appointments (R350 per missed appointment)
- Access to the premises is denied or unavailable (R350 or part thereof)
- Rescheduling is required due to customer-related delays (R350 or part thereof)
